Contact Us
Reach the right team the first time. Most enquiries get a reply within 24 business hours.
Send us a message
Pick the right team
Whether you're a user who needs help, a partner who wants to integrate, or a journalist with a deadline — there is a Jingrui Xinyuan team for you.
Business & General Enquiries
For business development, strategic partnerships and general enquiries.
Customer Support
For app support, bug reports and account help. Mon-Fri, 24h response.
Key Account & Enterprise
For strategic account management, volume licensing and custom deployments.
Head Office
Building 6, Courtyard 2, 60 meters west of Wanggezhuang Village, Shilibao Town, Miyun District, Beijing, 100000, CN
Working Hours
Monday – Friday, 09:00 – 18:00 (CST, UTC+8)
Visit us in Beijing
Our headquarters is in Miyun District, Beijing. Visitors are welcome by appointment — please email us at least 48 hours in advance.
Common questions
How fast do you reply?
We aim to acknowledge every enquiry within 24 business hours. For urgent app support, please mention "URGENT" in your subject line.
Do you offer enterprise licensing?
Yes. Volume licensing, custom deployments and white-label partnerships for the Jingrui Console mobile management platform are available. Please contact our key accounts team.
Where can I report a security issue?
Email support@jingruixy.com with subject "Security" — we acknowledge within 24 hours and triage within 72 hours.
Are you hiring?
We are always looking for kind, curious, opinionated crafters. Send your story and a portfolio to lixujing@jingruixy.com — we read every one.
